RETURN AND SHIPPING POLICY

The prices of the products are fixed in each article and are visible before the purchase of the product from our service. The prices displayed in Tanit Atelier have VAT included. The prices reflected on the page are the final prices except for typographical errors. The products that have been applied a discount are marked as such, indicating the previous price and the current price with the discount. All prices are expressed in Euros.

Tanit Atelier reserves the right to change the price of any product without prior notice. Tanit Atelier may, in the future, provide the user with new services, content, products or additional facilities, whether or not they have a cost, that increase the benefits available to the user, as well as cancel them later.

Shipping

The shipment of products purchased on www.tanitatelier.com is carried out through a specialized company selected for this purpose.

Tanit Atelier ships worldwide. Shipments will be made the next business day of purchase, unless it is a product reserved for subsequent shipment.

The shipping prices will be as follows:

  • Peninsular Spain. Free if you purchase more than 60€. If it is less than 60€, the shipment will be 5€.
  • Balearics. 8€
  • European Union. 8€
  • EEUU. 17€
  • Rest of the countries. 27€

In the event of any change in the shipping process, we will notify you immediately.

Packaging

You will receive your Tanit Atelier orders in carefully packaged packaging so that your experience with us is complete. Each item will be protected individually and also, for security, it will go in a box to guarantee the condition of the product

Payment methods

Payments are made at the time of order. It can be paid by credit card, PayPal or bank transfer.

All Tanit Atelier items are the property and responsibility of Tanit Atelier until payment is received and the products are shipped to the address specified by the customer. Items are insured against accidental loss or deterioration during shipping. In any case, this situation must be proven by the courier company. If your shipment takes more than 1 month, please contact the Customer Service Team, so that we can manage the incident.

You must ensure that your purchase arrives correctly when you receive it. We invite you to contact our Customer Service Team, for any claim. Tanit Atelier packaging must be kept in perfect condition to request the claim.

Products warranty

The products marketed by Tanit Atelier have a legal guarantee period of 1 month from the time of delivery that covers any manufacturing defect. The delivery date must be evidenced by the purchase invoice or the corresponding delivery note if it is later.

In accordance with the applicable regulations, it will be presumed that the lack of conformity manifested in the ONE (1) MONTH after the delivery of the product already existed when it was delivered, except when this presumption is incompatible with the nature of the product or the nature of the product. lack of conformity. After the ONE (1) MONTH, the user must prove that the lack of conformity already existed when the product was delivered.

Non-conformities that are the direct or indirect consequence of improper use of the product or non-compliance with the instructions accompanying the product, regarding its maintenance or use, are expressly excluded from the application of any guarantee.

Also excluded from any guarantee are the parts or pieces that, due to their design and / or function, have a natural deterioration due to wear and / or degradation in their operation. Products or garments modified or repaired by the user, or any other person not authorized by the brand, are excluded from the guarantee.

In any case, the guarantee will apply exclusively to products purchased and delivered in Spain.

Returns & Exchanges

Returns will only be refunded for defects in the product, in no case for non-conformity in size or product design. In these cases it will be possible to change the size or product for another of similar characteristics (shipping costs in these cases are borne by the customer) or a voucher for the value of said product to be used in future purchases within our store.

For more information contact: compra@tanitatelier.com